Storage South Harrow Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage South Harrow provides storage and related removal services to private and business customers. By placing a booking, using our storage facilities, or engaging us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions the following expressions shall have the meanings set out below.

Customer means the person, firm or company who requests or uses our services.

We, us, our means Storage South Harrow as the provider of storage and related removal services.

Services means storage of goods, handling, loading and unloading, transport associated with moving items into or out of storage, and any other services we agree in writing to provide.

Goods means the items that you request us to store, handle or transport in connection with our services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation we issue.

2. Scope of Services

We provide secure storage facilities and related removal and handling services to customers who require short term or long term storage of their goods. Our services may include collecting items from your premises, transporting them to our storage facility, storing them for an agreed period, and returning them to you when requested.

The specific services to be provided, including collection and delivery details, storage unit size and any additional handling or packing, will be set out in our quotation or written confirmation of booking.

3. Booking Process

All bookings are subject to availability and are not confirmed until we issue a written confirmation. You may make an enquiry for storage or removal services verbally or in writing. We will then provide a quotation based on the information you supply, including the volume and type of goods, access conditions, addresses and required dates.

It is your responsibility to ensure that all information supplied to us is accurate and complete. If the information you provide is incorrect or incomplete, we may amend the quotation, adjust the price or decline to proceed with the booking.

A booking is formed as a binding contract when you accept our quotation or written offer of services and we acknowledge your acceptance. We reserve the right to refuse any booking at our discretion.

We may request a deposit to secure your booking. If a deposit is required, this will be stated in the quotation and must be paid by the date specified, failing which the booking may be cancelled.

4. Quotations and Pricing

Our quotations are based on the information provided by you at the time of enquiry. Quotations are generally valid for a limited period stated on the quotation. If no validity period is stated, the quotation will be valid for 30 days from the date of issue, after which we may adjust prices to reflect any changes in costs or availability.

Unless expressly stated otherwise, all prices are exclusive of any applicable taxes or government charges that may be imposed, which will be added to the total payable where required by law.

We reserve the right to adjust our charges if:

1. The work is not completed within the time frame anticipated due to delays beyond our reasonable control.

2. The volume or nature of the goods differs from that originally declared.

3. Access at the collection or delivery address is more difficult than advised, including restrictions on parking, use of lifts, or distance from vehicle to premises.

4. Additional services are requested or required that were not included in the original quotation.

5. Payments

Payment terms will be set out in our quotation or booking confirmation. Unless otherwise agreed in writing:

1. Any deposit required must be paid at the time of booking.

2. Charges for removal and initial storage are payable before or on the day of collection.

3. Ongoing storage fees are payable in advance, usually on a monthly basis.

4. Any additional charges incurred during the term of storage, including handling fees, late payment charges or costs for dealing with unauthorised items, must be paid promptly upon invoice.

We may accept payment by a variety of methods, as notified to you at the time of booking or in our invoices. You must ensure that payments are made on time and that any bank or payment charges are borne by you.

If you fail to pay any amount by the due date, we reserve the right to charge interest on the overdue sum at a reasonable rate and to suspend access to your goods until full payment is received. We also reserve the right to exercise a lien over your goods, meaning that we may retain them until all outstanding charges are paid in full.

6. Cancellations and Amendments

You may cancel or amend your booking by giving us notice in writing. Any cancellation or amendment is subject to the terms set out in this section.

If you cancel more than a certain number of working days before the scheduled start of the services, we will normally refund any deposit paid, subject to reasonable administrative charges. Where cancellation is made closer to the scheduled date, or on the day of service, we reserve the right to retain part or all of the deposit, and to charge a cancellation fee reflecting any costs we have incurred and our lost opportunity to allocate the slot to another customer.

Where you request a change of date or time, we will attempt to accommodate the request, but changes are subject to availability and may result in additional charges. If we cannot accommodate the change and you decide to cancel, the cancellation charges set out above will apply.

We may cancel or postpone a booking if events arise beyond our reasonable control, including severe weather, access issues, road closures, industrial action, equipment failure, safety concerns or non payment by you. In such cases we will use reasonable efforts to reschedule the services as soon as practicable, but we will not be liable for any loss or damage resulting from such cancellation or postponement.

7. Customer Responsibilities

You are responsible for:

1. Ensuring that you have the legal right and authority to store the goods and that they do not belong to a third party without proper consent.

2. Adequately packing and protecting your goods unless we have agreed in writing to provide packing services.

3. Removing any personal documents, valuables or prohibited items from the goods before they are collected or stored.

4. Providing safe and reasonable access to the premises at the agreed times, including arranging any parking permissions or entry codes required.

5. Complying with all applicable laws, including waste regulations and health and safety requirements, when preparing your goods for collection and storage.

If you fail to meet these responsibilities, we may refuse to handle certain items, adjust our charges, or terminate the contract.

8. Prohibited and Restricted Items

For safety, legal and insurance reasons, certain items may not be stored or transported by us. You must not submit for storage or removal any:

1. Perishable goods or living plants and animals.

2. Hazardous, flammable, explosive or corrosive materials, including gas cylinders, fuels, paints and chemicals.

3. Illegal goods, stolen property or items obtained unlawfully.

4. Cash, bonds, jewellery, precious metals or items of exceptional value unless we have agreed in writing and you have arranged appropriate insurance.

5. Waste materials or items intended for disposal rather than storage.

If we discover prohibited items among your goods, we may remove, dispose of or hand them to the relevant authorities, and you will be responsible for any associated costs, fines or claims.

9. Waste Regulations and Disposal

You must not use our storage services as a means of disposing of waste. We are not a waste carrier or disposal contractor, and we do not accept responsibility for the removal of rubbish, unwanted items or materials that should be handled through proper waste channels.

Any items that you no longer wish to retain should be disposed of lawfully and in accordance with relevant waste regulations. If, during the course of providing our services, we are required to remove or deal with items that constitute waste or are unsuitable for storage, we may charge you for any additional handling, transport, disposal fees and administrative time.

Where we are obliged by law, safety concerns or environmental regulations to arrange for the disposal of goods, we may do so without further notice to you. You will remain liable for all costs and any consequences arising from your failure to comply with waste regulations, including any penalties or claims imposed on us as a result of your actions.

10. Access to Stored Goods

Access to your stored goods will be in accordance with the arrangements agreed at the time of booking or as subsequently varied by mutual consent. Access may be by appointment during designated opening hours and may be subject to reasonable notice periods and security checks.

We reserve the right to restrict or suspend access to the storage area if you are in arrears of payment, in breach of these Terms and Conditions, or where access would present a health and safety risk.

11. Insurance and Liability

We will take reasonable care of your goods while they are in our custody and control. However, you are responsible for ensuring that your goods are adequately insured against loss or damage for their full replacement value. We may offer or arrange insurance cover as a separate service, or you may choose to arrange your own policy.

Our liability for loss of or damage to your goods, whether arising from negligence, breach of contract or otherwise, shall be limited to the level of insurance cover agreed or, where no such cover exists, to a reasonable amount proportionate to the storage charges paid. We shall not be liable for:

1. Loss or damage resulting from your failure to pack items properly or to take reasonable precautions.

2. Loss or damage to prohibited or excluded items or for items of high value that you have not declared.

3. Indirect or consequential losses, including loss of profit, business interruption or emotional distress.

4. Loss or damage arising from events beyond our reasonable control, such as natural disasters, extreme weather, acts of terrorism, civil unrest, or actions of third parties.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence or for any other liability that cannot be lawfully excluded.

12. Claims and Time Limits

If you believe that your goods have been lost or damaged while in our care, you must notify us in writing as soon as reasonably possible and in any event within seven days of collecting your goods or receiving them back from us. Your notice should include full details of the alleged loss or damage and any supporting evidence.

We will investigate any claim and may request further information or access to the goods for inspection. Failure to notify us within the specified time limit may prejudice our ability to investigate and may reduce or extinguish any liability we may have.

13. Termination of Storage

You may terminate the storage arrangement by giving us written notice in accordance with the minimum notice period set out in your contract or booking confirmation. All outstanding charges must be paid in full before goods are released.

If you do not remove your goods at the end of the agreed storage period, or if you fall into arrears and fail to remedy the breach after reasonable notice, we may exercise a lien over the goods and ultimately, after further notice, sell or dispose of them to recover our costs and any outstanding charges. Any surplus proceeds after deduction of all amounts due and reasonable expenses will be held for you, but we will have no obligation to retain such surplus indefinitely.

14. Privacy and Data Protection

We will collect and process personal data about you in order to manage your booking, provide our services and comply with legal obligations. We will handle your personal information securely and in accordance with applicable data protection laws. By using our services, you consent to such processing.

15. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our business operations. The version in force at the time of your booking will apply to that contract. For ongoing storage arrangements, we may introduce updated terms by giving you reasonable notice. Continued use of the storage services after such notice will constitute acceptance of the revised terms.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.

By confirming a booking or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.