Southharrow Storage Terms and Conditions

These Terms and Conditions set out the basis on which Southharrow Storage provides self-storage and related storage services to customers in the UK. By making a booking, accessing a storage unit, or using any associated service, you agree to comply with these terms. They are intended to create a clear, fair and lawful arrangement between you and the storage provider. For the purposes of these terms, references to “we”, “us” and “our” mean Southharrow Storage, and references to “you” and “your” mean the customer, hirer, account holder or any authorised user acting on your behalf.

These conditions apply to all storage agreements unless otherwise agreed in writing. They govern the storage unit rental terms, payment obligations, cancellation rights, access rules, liability limitations, property restrictions and disposal requirements. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. You should read the entire agreement carefully before completing a booking or placing items into storage.

We may update these terms from time to time to reflect changes in law, business practice or the operation of our premises. The version in force at the time of your booking will apply to that booking unless a later amendment is required by law or expressly agreed. Continued use of the storage service after notice of a change will be treated as acceptance of the revised terms, provided the change does not remove rights you already have under law.

Booking Process
A booking becomes valid when you complete the required reservation steps, provide accurate information and receive confirmation from us. The Southharrow storage booking process may involve selecting a unit size, agreeing to the rental term, providing identification and making the first payment. We reserve the right to refuse or cancel a booking if the information supplied is incomplete, inaccurate, fraudulent or if we reasonably believe the storage is intended for an unlawful purpose.

Before the storage agreement begins, you may be asked to provide proof of identity, address verification, contact details and any additional information reasonably needed to comply with legal or operational obligations. You confirm that all details supplied are true, current and complete. If your circumstances change, you must tell us promptly. We may suspend access or refuse entry if we cannot verify identity or if we suspect misuse of the facility. The booking does not transfer ownership of the unit, only the right to use it for lawful storage during the agreed period.

Booking is personal to you unless we agree otherwise in writing. You must not assign, sublet, transfer or share your storage rights without prior consent. Where more than one person is named on the account, each person is jointly and severally responsible for all obligations under these terms. Any person using the unit with your permission is deemed to be acting under your authority and must comply with the same rules.

Payments and Charges
All fees are payable in advance unless stated otherwise. Charges may include rent, deposits, insurance contributions where applicable, administration fees, late payment fees, lock replacement costs, cleaning charges, disposal charges and any other cost reasonably incurred by us due to breach of contract. The price applicable to your storage agreement will be the price communicated at the time of booking or the revised rate notified in accordance with these terms.

Payment must be made using one of the approved methods and must clear in full by the due date. If payment is not received on time, we may charge interest and reasonable recovery costs where permitted by law. Persistent non-payment may result in access being restricted, goods being retained in accordance with our rights under the agreement, and ultimately disposal of the contents as allowed by law. We are not obliged to provide reminders before taking action for overdue accounts.

If you pay by direct debit, card, bank transfer or another recurring method, you are responsible for ensuring that funds are available and that your payment details remain valid. Failed payments, chargebacks or reversed transactions may be treated as non-payment. We may apply reasonable administrative charges where a payment is declined or requires additional processing. Any refund due, if applicable, will be made within a reasonable period and only after any outstanding amounts owed to us have been deducted.

We may review our charges periodically. If the rental fee changes, we will give you reasonable notice where required by law or contract. Continued occupation of the unit after the notice period will indicate acceptance of the new rate. If you do not wish to accept the revised fee, you may end the agreement by giving notice in accordance with the cancellation provisions below.

Cancellations, Notice and Ending the Agreement
You may cancel your booking before the storage term begins, subject to any non-refundable fees clearly disclosed at the time of booking. If you have already started using the unit, cancellation rights will depend on the type of agreement, the notice period stated in the contract and any mandatory consumer rights that apply. Unless a specific fixed term applies, either party may end a rolling storage agreement by giving the required written notice.

We may terminate the agreement immediately if you breach these terms, fail to pay amounts due, use the unit for prohibited items or illegal activity, or pose a risk to the safety of people, property or the facility. On termination, you must remove all goods, return any keys or access devices, leave the unit clean and empty, and settle all outstanding charges. If goods remain after termination, we may exercise our rights to deal with them in accordance with the agreement and applicable law.

You are responsible for arranging removal of all items before the end date. If you fail to do so, additional charges may apply for continued occupation, handling, cleaning or storage of goods after termination. Any notice you give must be in the form required by the agreement and will only take effect once received by us. Notice periods may vary depending on the plan chosen, and you should check the details that apply to your account.

Customer Responsibilities and Permitted Use
You must use the unit lawfully and only for the storage of goods belonging to you or goods you are authorised to store. The unit must not be used as living accommodation, for business operations requiring public access, or for any purpose that would breach health, safety or planning obligations. You must keep the unit locked with an approved device and take reasonable care to prevent theft, damage or unauthorised access.

You must not store explosives, firearms, ammunition, chemicals, gases, toxic substances, flammable liquids, stolen goods, perishable food, live animals, plants, waste, illegal drugs, counterfeit goods or any item that is dangerous, prohibited, regulated or likely to cause nuisance. If you are unsure whether an item is permitted, you must ask before placing it in the unit. We may inspect goods where there is a reasonable concern about compliance, safety or security, though we are not obliged to inspect all units routinely.

Waste Regulations and Environmental Compliance
You must comply with all applicable waste regulations and environmental laws. The storage unit is not a waste disposal service and must not be used to abandon rubbish, hazardous waste, contaminated materials, electrical waste requiring special handling, tyres, asbestos or any item requiring licensed treatment or disposal. If any item stored by you is classified as controlled waste, you are solely responsible for ensuring that it is lawfully produced, transported, stored and removed.

You must not leave waste, packaging, spillages or residue in or around the premises. If your items leak, create odours, attract pests or pose environmental risk, we may take immediate action to protect the site and other users. All costs arising from cleaning, remediation, specialist removal, decontamination, pest control, transport or lawful disposal of affected materials will be charged to you. We may also report suspected environmental breaches to the relevant authorities where required or appropriate.

Liability and Risk
You store goods at your own risk, subject to the mandatory protections provided by law. We do not accept responsibility for loss or damage to goods unless caused by our proven negligence or other liability that cannot be excluded under law. You are responsible for ensuring that your items are suitable for storage, properly packed, protected from weather or deterioration, and covered by adequate insurance where needed. We may require you to maintain insurance as a condition of use.

We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of data, emotional distress, or any damage arising from circumstances outside our reasonable control, except where liability cannot lawfully be excluded. This includes events such as fire, flood, theft, vandalism, power failure, contamination, civil disturbance, adverse weather, equipment malfunction, or actions of third parties. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under UK law.

You must inspect your goods periodically and notify us promptly of any concern. We are not responsible for deterioration resulting from the inherent nature of items stored, including rust, mould, mildew, warping, damp, infestation, evaporation or gradual degradation. If you store items of high value, sentimental value or special sensitivity, you should take extra precautions and obtain appropriate insurance cover. Any claim against us must be made with reasonable detail and within a reasonable time after the alleged incident.

Access, Security and Site Rules
Access to the storage facility may be subject to opening hours, security checks, identification procedures and operational restrictions. We may refuse access where payment is overdue, where identity cannot be confirmed, where entry would breach health and safety rules, or where there is a security concern. You must follow all instructions displayed on site and must not obstruct corridors, fire exits, loading areas or shared spaces. Children and visitors must be supervised at all times.

We may use CCTV, logging systems, locks, alarms and other security measures to protect the premises. These measures are provided for general site security and do not guarantee prevention of loss or damage. You must ensure that your access codes, keys and any other entry devices are kept secure and not shared with unauthorised persons. Any loss or compromise of access credentials must be reported to us as soon as reasonably possible.

We may move, quarantine or secure goods if necessary to deal with an emergency, prevent damage, comply with law or protect the facility. Any such action will be taken reasonably and, where practicable, with notice. We do not accept responsibility for delays or inconvenience caused by lawful security measures or emergency responses.

Default, Lien and Disposal of Goods
If you fail to pay charges, breach the agreement or leave items after termination, we may exercise any rights available to us under the contract or law, including the right to restrict access, retain goods and recover our losses. Where lawful, we may sell or dispose of goods after giving any notice required by legislation or the agreement. Sale proceeds may be used to settle sums owed, including costs of enforcement, storage, sale and disposal, with any balance handled in accordance with legal requirements.

If goods are perishable, dangerous, unhygienic or likely to cause damage to persons or property, we may act sooner and without delay to remove or destroy them where reasonably necessary. You will remain liable for any unpaid charges and any losses arising from your breach. Our rights under this section are in addition to any other remedies available at law.

General Provisions
No waiver by us of any breach will prevent us from relying on that breach later. Any failure to enforce a term immediately does not mean we have waived our rights. You may not rely on any statement outside these terms unless it has been confirmed in writing by an authorised representative. If there is a conflict between these terms and any booking summary, the more specific written term will apply, provided it is lawful.

Governing Law and Jurisdiction
These terms are governed by the laws of England and Wales. Any dispute, claim or issue arising out of or in connection with the storage agreement, including non-contractual disputes, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If you are a consumer, nothing in these terms affects your statutory rights under UK consumer law.

By proceeding with a booking or continuing to use the service, you confirm that you have read, understood and accepted these Terms and Conditions for Southharrow Storage. They are designed to promote safe, orderly and lawful use of the service while protecting the rights of both parties. If you do not agree with any part of these terms, you should not complete the booking or place goods into storage.